Contact Us

Our customer care team is here to help with product questions, order updates, shipping information, returns, and anything else you need while shopping with Sterling Row.

Customer Care

Email us at service@sterlingrowshop.com.

When contacting us about an order, please include your order number and the email address used at checkout. This helps us locate your details and provide a faster response.

How We Can Help

Product details, availability, and styling questions
Order confirmation and order-status questions
Shipping timelines and delivery updates
Returns, refunds, and exchange guidance
Payment, checkout, and account assistance

Response Time

We aim to respond within 1–2 business days, Monday through Friday. During product launches, holidays, or periods of high demand, replies may take a little longer. Every message is reviewed as soon as possible.

Order Support

If your order has not arrived within the expected delivery window, please email us with your order number and shipping details. We will review the latest available tracking information and guide you through the next steps.

Before You Contact Us

For delivery information, please visit our Shipping Policy. For returns and refunds, see our Refund Policy. You can also review our Terms of Service and Privacy Policy.